 Hours:
Laboratory hours are Monday-Friday from 8:00 a.m. until 5:00 p.m.
and by appointment. The laboratory will be closed on New Years Day,
Memorial Day, Independence Day, Labor Day, Thanksgiving Day and
Christmas Day.
Turnaround
Time: The standard turnaround time is 5-10 business days unless
otherwise noted. Standard turnaround time applies to standard
analyses only. Turnaround time for bacteria, nitrate and lead in
drinking water is 2-5 working days. Since expedited analyses may
require additional manpower and equipment, please call ahead of time
so we can determine whether or not we can meet your turnaround
requirements. If expedited turnaround is required, the standard
charge is assessed a surcharge of 25% for 2-day turnaround, 50% for
24-hour turnaround and 100% for same day turnaround.
Re-Analysis: Results questioned by the client will be
re-analyzed upon request. No charge will be made unless re-analysis
confirms the original results. One free bacteria test may be
performed after a positive coliform result.
Reporting
Procedures: Original Reports will be mailed to the client(s)
indicated on the chain of custody form (See confidentiality
statement below). Reports can be sent by FAX at no additional charge
when a FAX number is provided. In addition, results of analyses are
available via Internet e-mail in a PDF file format. Contact the
laboratory for information.
Confidentiality: It is the policy of SOS Analytical, Inc. that
all samples and results are the property of the client. We will not
give out sample results, data files or samples to anyone other than
the client without the client's permission or a court order. When a
court order to produce documents is received, the client will be
notified.
 Sample
Holding and Disposal: Samples are held for no longer than 30
days, depending on their stability and the amount of storage space
required. Samples, which require special means of disposal, will be
returned after analysis at the client's expense. We reserve the
right to assess additional preparation fees for samples with
unusually high concentrations of an analyte, or those requiring
special handling procedures or modifications of standard analytical
methods.
Storage of
Results: All results will be stored for a minimum of three years
before disposal.
Quantity
Discounts/Special Pricing: Quantity discounts are available for
large volumes of samples or contract work. No discounts are allowed
on overdue accounts.
Sample
Containers: Sample containers are available upon request. We
stock 4 oz, 8 oz, 16 oz and 32 oz plastics, as well as 1-liter amber
glass bottles and preserved VOA vials for the collection of water
samples. 4 oz glass jars and prepared methanol kits are available
for the collection of soil samples. These containers are provided at
no charge. If alternative sample containers are needed, please call
for availability. Coolers, chain of custody forms and labels are
also provided at no charge.
Sample Pick-Up:
Sample pick-up can be scheduled for the Traverse City area at no
additional charge to our consultants. Please call the laboratory to
schedule a pick-up.
Sample
Collection: Sample collection for drinking water, surface water
or wastewater can be provided for a fee of $50.00 per hour, portal
to portal. ($50.00 minimum charge). Please call the laboratory to
schedule.
Payment
Terms: Net 30 days unless other arrangements are made. Those
clients who receive monthly billings will be billed on the 1st of
each month for work done during the previous month.
 Quality
Assurance: Quality assurance consists of a multitude of tests
and includes initial calibrations, continuing calibrations,
retention time checks, method blank analyses, method detection limit
analyses and so on. The quality assurance program used by SOS
Analytical, Inc. meets or exceeds that required by the analytical
method. In addition to participating in the
certification/accreditation programs for the state of Michigan, SOS
Analytical, Inc. has its own internal quality control program where
samples are analyzed to check the performance of all technicians and
chemists. We also participate, on a bi-yearly basis, with a third
party auditing program in which check samples are provided and the
results are compared to the 'true' results and to the results
reported by other laboratories in the country.
Warranty
and Limits of Liability: Our warranty is limited to the accuracy
of analyses of samples as received. We assume no responsibility for
the purposes for which the client uses the test result, nor
liability for any other warranties, expressed or implied, including
warranties of fitness for particular purpose or for merchantability
made by the client. These terms and conditions shall supersede any
conflicting terms and conditions stated on any purchase order, or
other work order submitted by the client.
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